I have an ID mobile SIM only and have purchased an ID mobile pay monthly phone. I want to move the number from the SIM only to the pay monthly plan. I tried to go through the PAC process but it keeps saying ‘enter a valid PAC’. The code starts VTM, when I included VTM it says it shouldn’t include VTM. When I enter just the numbers it says ‘enter valid PAC code’.
Solved
PAC code won't work (VTM)
Best answer by Mohammed H
Hello
You can’t port your number from an iD account to another iD account, which is why the PAC code isn’t accepted or is advising it’s not valid.
In this case, you should have upgraded your existing SIM-only plan to a handset contract instead of purchasing a new contract with a new number.
We can offer a return of the new contract and guide you through upgrading or you can cancel the SIM-only plan and keep the new number. Let us know which you’d prefer.
Mohammed
This topic has been closed for replies.
Hello
You can’t port your number from an iD account to another iD account, which is why the PAC code isn’t accepted or is advising it’s not valid.
In this case, you should have upgraded your existing SIM-only plan to a handset contract instead of purchasing a new contract with a new number.
We can offer a return of the new contract and guide you through upgrading or you can cancel the SIM-only plan and keep the new number. Let us know which you’d prefer.
Mohammed
Hi there,
I'm having the same issue. Please could you help?
Thanks
Yes.
I bought a new IDmobile sim only and wanted to transfer my current IDmobile number using PAC code but ID mobile wont accept VTM code.
I would therefore like to cancel my new plan and upgrade my old plan .
Thanks
Hi
You can contact our Live Chat | iD Mobile Network team as they will be able to assist you with cancelling your new sim. Feel free to message us if you have any issues.
-Mohsin
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