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Question

PAC DIDNT TRANSFER ON DATE - I NEED MY OLD NUMBRT

  • October 9, 2023
  • 1 reply
  • 31 views

Lisa Hill
Community Member

This is stressful, I have the welcome message stating I have a new number but my old number should have transferred.  What do I do with no-one to speak to.  Thank you.  Moved from Three to ID.

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • October 13, 2023

Hi @Lisa Hill 

 

The “Welcome to iD” message may display the number we provision, the transfer of the old number may happen after this on the date selected.

 

Please let us know if you still require any assistance with this.

 

Tom