I have submitted my pac via the is mobile app as I want to keep my number from my previous provider and switch to id and have just received a message saying ‘We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect’ what do I do now?
Solved
PAC not accepted
Best answer by Michelle H
Hello
We’ll send you a private message on here so that we can verify your details and help resolve the issue with your number port.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
iD Mobile
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