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Question

PAC not worked

Zoe Reed
Community Member

I have submitted my pac via the website as I want to keep my number from my previous provider and switch to id and have just received a message saying ‘We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect’ what do I do now?

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12407 replies
  • July 13, 2023

If I was in your position @Zoe Reed, I’d talk privately to iD support about PAC submission using their online live chat service, Facebook Messenger, or by Twitter DM.

The support teams work until at 8pm on weekdays (6pm at weekends). 

Forum member (non-iD).
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 17, 2023
Zoe Reed wrote:

I have submitted my pac via the website as I want to keep my number from my previous provider and switch to id and have just received a message saying ‘We have tried to process your PAC/STAC but we ran into an issue - the iD mobile number, last name or transaction number you entered is incorrect’ what do I do now?

Hey @Zoe Reed,

Did you receive a separate text later or are you trying to submit it again and getting this error?

If you are trying to submit again this may be why as we have a requst already.

If you have received this after, then you’ll need to get in touch.

Let us know if you need us to PM you here.

Mohammed

 

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