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Question

PAC problem


  • New
 Contributor
  • 1 reply

I've just got my ID sim with a new number but would like to use my old number. I have my PAC code but its giving me an error message 'the requested ULR was rejected. Please consult with your administrator. Your support ID is 8072327540536144966.

Can anyone spread some light on what I have done wrong or what I need to do please. Thank you.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12459 replies
  • December 21, 2023

Just make sure you logout of the iD community before trying to submit your PAC online @Faithp

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • December 26, 2023

Hi @Faithp 

 

Have you tried using another browser or logging out of the community as suggested by @andewhite?

 

Tom