I’ve received an email confirming my request to switch to ID mobile at 12:48 on 05/04/23 which should have changed my number the next following day, but my number still hasn’t switched and my old SIM still continues to work.
I’ve tried rebooting and removing both SIM cards to no avail. This means I’ve currently paid for 6 extra days of my previous contract as it’s not been cut off due to the PAC issue.
Best answer by andewhite
If your old SIM card is still active, doesn’t sound like iD Mobile have processed your PAC request
The quickest way to sort this out is contact the customer care team by:
Customer care agents work until 8pm on weekdays (6pm at weekends).
🍀
+26If your old SIM card is still active, doesn’t sound like iD Mobile have processed your PAC request
The quickest way to sort this out is contact the customer care team by:
Customer care agents work until 8pm on weekdays (6pm at weekends).
🍀
If your old SIM card is still active, doesn’t sound like iD Mobile have processed your PAC request
The quickest way to sort this out is contact the customer care team by:
Customer care agents work until 8pm on weekdays (6pm at weekends).
🍀
Thanks Andrewhite.
For anyone else having issues I spoke to them via live chat after waiting approximately 30 minutes. My delay was caused by the bank holiday (even though it was submitted on Wednesday around 12 noon). The agent confirmed it will be completed by 6pm today.
+25Hi
It looks like you’ve got everything sorted here, just want to pop in and make sure your port has gone through as expected?
Please let us know if you need anything else, thanks
Tom
+24Hi
Glad to hear that it has been resolved.
Please get back to us if you require further assistance.
Kash
Hi,
My PAC switch was supposed to happen today, but still not gone through? Can anyone help please?
Thank you
+26Hi,
My PAC switch was supposed to happen today, but still not gone through? Can anyone help please?
Thank you
iD say it can take up until 10pm for a number transfer to be completed, on the date the transfer is scheduled. I think the quickest way to sort this out is to contact the customer service team by:
The agents work until 8pm on weekdays
Hi, it still hasn't happened?
+26Hi, it still hasn't happened?
If I was in this position, I think I’d contact the iD customer service team by using Facebook Messenger, or Twitter (X) DM.
The agents work until 8pm on weekdays.
+25Hi
I’m sorry to hear this, what issues are you having to say it hasn’t happened?
It would typically complete by 10pm on the date given/provided.
How are calls/texts?
Tom
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