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Pac transfer issues


Hi there,

 

I’ve recently purchased an Iphone 15 Pro Max from ID and am having some issues.  I was transferring from EE, and when I transferred my data over before my EE contract ended, my phone asked if I wanted to create an Esim to keep my number. Thinking this was part of the process I accepted, but i’ve received a text from ID telling me my number has been transferred and now I still have no signal. I understand that ID mobile do not use Esims, so am a bit concerned.

 I’ve followed all the reset steps (turn imessage on and off, delete the temporary number and put the one I want in etc) but am still having issues. I was told to go to a curry’s store to find out the issue, but is there anything I can do to fix it myself? Cheers

Best answer by andewhite

If you had an eSIM while an EE customer, the following topic by @CallmeRaiven might help.

 

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5 replies

andewhite
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  • November 9, 2023

If you had an eSIM while an EE customer, the following topic by @CallmeRaiven might help.

 


  • Author
  • New
 Contributor
  • 2 replies
  • November 9, 2023

Thank you! Seems to be then that I need to just delete the Esim and wait a little while


  • Author
  • New
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  • 2 replies
  • November 9, 2023

Can confirm it works now - delete the esim as soon as possible if you have one 


andewhite
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  • November 9, 2023

Strange the online iD Live Chat customer support team couldn’t help you with this issue @Alexstillx

Appears that eSIM adoption and support is currently a little hit-and-miss in the UK.

 

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Alexstillx,

Welcome to the Community!

I hope that this is resolved for you.

If you require further assistance, please get back to us here.

 

Kash