Hi, my phone bills are up to date I paid 2 bills in one today using the app, yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up.
What is going on?
Solved
paid bills phone still not working.
Best answer by Tom
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
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Tom
This topic has been closed for replies.
+26Sounds like the iD Mobile total metering and billing system is not working properly,
+24Hi
Welcome to the Community!
It can take 2-24 hours for your services to resume.
I would advise advise to reset your network settings.
If your services are not working after this time, please let us know.
Kash
My phone bills are up to date and yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up.
+26Mokomagic wrote:
My phone bills are up to date and yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up.
Sounds like the iD Mobile total metering and billing system isn’t working properly,
Forum member (non-iD).
1 person likes this
Mine still hasn't been restored and thats been over 24 hours, thanks
+25Hi
Sorry to hear this, do you still require assistance with this?
Please let us know if so so we can get in touch.
We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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