I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.
Solved
Paid my bill but services are still not restored?
Best answer by Mohammed
Hi
Sorry to hear that.
I’ve PM’ed you with how we can get this sorted for you, as we’ll need to lift the suspension if it’s not activated within 24-hours.
Mohammed
This topic has been closed for replies.
I paid my bill yesterday morning after it had been suspended. My services havent cone back on,i work in care and i need my phone! Its ridiculous that theres no phone number to ring a customer service
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+24Hi
Welcome to the Community!
We are sorry to hear that.
Has it been more than 2 hours since the payment?
If you still require assistance, please let us know.
Kash
I have paid my phone bill in full, and it says I cannot access my plan and my services are not working. Need my phone for work.
+24Hi
Welcome to the Community!
It can take 2-24 hours for your services to resume.
If your services still aren’t working pease let us know and we can PM you.
Kash
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