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Passcode for reactivation not sent

  • April 27, 2024
  • 1 reply
  • 39 views

I am trying to activate my replacement SIM on iphone and get as far as needing passcode but the passcode never arrives despite my asking repeatedly for it to be resent.

Best answer by Tom B

Hi @Maruan 

 

It sounds like you’re trying to register an online account, to activate a replacement SIM card, have you tired the following link?

 

https://my.idmobile.co.uk/activate-sim-outside

 

To register to the app, you’ll need an active SIM card, so we’d recommend activating the SIM card first.

 

Tom

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Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • Answer
  • May 1, 2024

Hi @Maruan 

 

It sounds like you’re trying to register an online account, to activate a replacement SIM card, have you tired the following link?

 

https://my.idmobile.co.uk/activate-sim-outside

 

To register to the app, you’ll need an active SIM card, so we’d recommend activating the SIM card first.

 

Tom