Paul

Sounds like you’ve got an iPhone @Paul Kennedy.

Issues like this usually sort themselves out after 24-48 hours, following a number transfer.

Sometimes a NETWORK RESET can help with this, and the procedure for this is explained in the iOS user guide.

Hi @Paul Kennedy,

Welcome to the Community!

Just checking if you managed to get this resolved?

If you still require assistance, please let us know here and we can help.

Kash

No I haven’t and it’s really annoying been down to carphone warehouse (curry’s) they can’t sort it. The most annoying thing is can’t even talk to ID mobile it’s ridiculous. Am hoping your from ID? And you can help??

Hi @Paul Kennedy 

I’d recommend trying the following;

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

It may also be worth speaking directly to Apple to see if they can support with this.
 

Tom