Solved
Pay as you go balance expiry
I have a question here that I keep getting different responses from the people I spoke to when I can the helpline
1) the pay as you go sim has expiry date of 365 days? right or wrong?
2) I have to use the pay as you go sim every 3 months to keep it active? right or wrong?
3) if I passed the expiry date of 365 days, I lost all my balance but I can still use my number as long as I top it up at least 5 pounds? right or wrong?
4) when I am about to reach the expiry date, I get a reminder text message to tell me so, and if I then top up at least 5 pounds, this extend the expiry for another 365 days, right or wrong
thank you for your help
Kai
1) the pay as you go sim has expiry date of 365 days? right or wrong?
2) I have to use the pay as you go sim every 3 months to keep it active? right or wrong?
3) if I passed the expiry date of 365 days, I lost all my balance but I can still use my number as long as I top it up at least 5 pounds? right or wrong?
4) when I am about to reach the expiry date, I get a reminder text message to tell me so, and if I then top up at least 5 pounds, this extend the expiry for another 365 days, right or wrong
thank you for your help
Kai
Best answer by Mohammed H
Hello @winslor_tee ,
Back again with an update.
I'd like to correct myself as the Technical Team misunderstood the original query.
Each time you top-up, the current top-up will refresh as they will last for 365 days from the most recent top-up date.
If you had a bought a £5.00 top-up today, then in 6 months time, bought another top-up, then the original top-up is extended to 365-days again from the new top-up date.
I believe this is what you were hoping for after all right?
So you could keep topping up £5.00 every 300 days to extend the timer again to another 365 days.
Mohammed
View originalBack again with an update.
I'd like to correct myself as the Technical Team misunderstood the original query.
Each time you top-up, the current top-up will refresh as they will last for 365 days from the most recent top-up date.
If you had a bought a £5.00 top-up today, then in 6 months time, bought another top-up, then the original top-up is extended to 365-days again from the new top-up date.
I believe this is what you were hoping for after all right?
So you could keep topping up £5.00 every 300 days to extend the timer again to another 365 days.
Mohammed
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