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Question

PAYG call rates out of bundle

D
Active Contributor
  • daryah
  • Active Contributor
  • 7 replies

I have been charged 40p for a call to a UK mobile that was less then one minute. Is that a correct charge?!

 

 Also 65p for a less then 2 minute call to same number

This topic has been closed for replies.

8 replies

Ryan
iD Mobile Employee
  • Ryan
  • iD Mobile Employee
  • 4571 replies
  • March 18, 2021

Hi @daryah,

Our PAYG charges can be found here. Calls to 07 numbers cost 3p per minute so it’s strange to hear that you have been charged that much, was the number a standard/personal one or does it belong to a business?

Ryan

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D
Active Contributor
  • daryah
  • Author
  • Active Contributor
  • 7 replies
  • March 18, 2021

The number is personal

 

 The number was called based on a redirect I setup so that inbound calls divert to the number when my phone is turned off. Could this be the reason?

 Please advise next steps

D
Active Contributor
  • daryah
  • Author
  • Active Contributor
  • 7 replies
  • March 18, 2021

Hi I have been charged a PAYM call rate 40ppm whereas my SIM is PAYG

Can you please clarify if ID Mobile can fix the discrepancy on my existing SIM

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • March 18, 2021

Hi @daryah 

Please can you advise what the first 4 digits of the original number you called begin with?

-Mohsin

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D
Active Contributor
  • daryah
  • Author
  • Active Contributor
  • 7 replies
  • March 18, 2021

07768

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • March 18, 2021

Hello there, it doesn’t show on our confirmed list of non-standard 07 numbers but we can double check this via our TechTeam.

I’ll send you a PM so we can pick this up.

 

Mohammed

 

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D
Active Contributor
  • daryah
  • Author
  • Active Contributor
  • 7 replies
  • March 18, 2021

It’s a standard mobile number assigned to me on Vodafone.

Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • March 19, 2021

Hi @daryah 

 

If you could reply to the Private message we’ve sent you, we can begin to investigate further for you.

 

Will

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