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payment

How long does payment take to process

Best answer by Kash M

Hi @Charlie Halliday,

Welcome to the Community!

If you have made two payments and your account is in credit, the funds will be used towards your next bills.

However you can also request it to be refunded if you have a direct debit active.

Please let us know if you require further assistance.

Kash

This topic has been closed for replies.

+26

For PAYG, it can be as long as 24-hours, @Mary Wright Wright.

Forum member (non-iD).

+24

Welcome to the Community!

I hope that your issue is resolved.

If you require further assistance, please let us know.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

It has taken two payments for this months bill will it carry over for next months or not.

+24

Welcome to the Community!

If you have made two payments and your account is in credit, the funds will be used towards your next bills.

However you can also request it to be refunded if you have a direct debit active.

Please let us know if you require further assistance.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

4 replies