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People cant call me

  • March 19, 2024
  • 1 reply
  • 47 views

Yana Spana
Community Member

Transferred my old phone number to ID recently, but people cant call me it says incorrect number. I can call and message and I have a mobile data

Best answer by Tom

Hi @Yana Spana 

 

How recent was the transfer? If it was due today, it may take through to 10pm to complete.

 

It may be worth trying to reset the network settings to see if this helps.

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8756 replies
  • Answer
  • March 19, 2024

Hi @Yana Spana 

 

How recent was the transfer? If it was due today, it may take through to 10pm to complete.

 

It may be worth trying to reset the network settings to see if this helps.

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom