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Phone Bill update


Kris Wheeler
Community Member

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.

I have tried to delete then re-install the app but still no update. 

Best answer by WelshPaul

You will need to register for a new online account @Kris Wheeler.

  1. You cannot use your old iD Mobile account with a new iD Mobile number.
  1. You can’t use your old email address that you used to register the previous account to create the new account.

Not sure if you wanted to keep using your old number? If you do, see my previous reply here: https://community.idmobile.co.uk/device-phone-support-26/number-transfered-54970?postid=142346#post142346

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4 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 3073 replies
  • Answer
  • July 8, 2023

You will need to register for a new online account @Kris Wheeler.

  1. You cannot use your old iD Mobile account with a new iD Mobile number.
  1. You can’t use your old email address that you used to register the previous account to create the new account.

Not sure if you wanted to keep using your old number? If you do, see my previous reply here: https://community.idmobile.co.uk/device-phone-support-26/number-transfered-54970?postid=142346#post142346


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • July 9, 2023

Hi @Kris Wheeler,

Welcome to the Community!

We hope that the information that @WelshPaul provided has answered your query.

If you require further assistance, please let us know.

 

Kash


My phone bill


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 27, 2024

Hi @Sylwia Lawinska,

How can we help with the bill?

 

Kash