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Question

phone blocked


My phone will not let my complete and outgoing calls/texts or data usage after I have transferred a new PAC number across. My bill payments are upto date and I have tried resetting settings etc

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12432 replies
  • October 30, 2023

What was the date your number was due for transfer to iD Mobile @Franka1998

On the day of the number transfer, it can sometimes take until 10pm for the number transfer to be properly completed. Nor do number transfers usually happen immediately - several hours or more may pass after your old service provider’s SIM becomes inactive, before the number you’re keeping works with your iD SIM card.

 

 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 31, 2023

Hi @Franka1998,

Welcome to the Community!

Just checking if you are still experiencing the issue?

If so, please let us know and we can PM you if required.

 

Kash