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phone just stopped working


LMD1983
Community Member

I have a Samsung A02S and am 18 months into a 2 year contract. Monday night phone was OK. Tuesday morning it was dead as dodo. Phoned 7777 and no suitable option. Tried all of them but couldn't find one to allow me to talk to a person. How do I contact customer support, or even an email address

Best answer by Mohammed H

Hey @LMD1983,

Samsung handsets come with a 24-month warranty.

Please visit your local Currys store to book in for a repair or you can contact Samsung directly in order to look into this further.

Mohammed

 

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4 replies

Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • May 29, 2023

Hey @LMD1983,

Samsung handsets come with a 24-month warranty.

Please visit your local Currys store to book in for a repair or you can contact Samsung directly in order to look into this further.

Mohammed

 


  • Community Member
  • 0 replies
  • December 1, 2023

My phone cannot make any calls,what is the problem 


  • Community Member
  • 0 replies
  • December 1, 2023

My phone cannot make calls it says every number is not registered on network.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 3, 2023

Hi @Nodumo Moyi,

Welcome to the Community!

We experienced an outage which caused issues with calls.

The issue has since been fixed and you should be able to use services as normal.

 

Kash