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Question

Phone Locked


DesksDJ
Community Member

Hi if I purchase a phone from you am I able to use a different sim in it (Vodafone) 

 

also with my sim from you if my phone can take 3G network will your sim work in it ?

3 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 19, 2020

Hello @DesksDJ,

Our network is 3G/4G so providing your phone is 3G compatible at a minimum, it will work with our network.

 

Phones sold by us should be unlocked to any UK network.

 

Mohammed


Brummie60
Community Member
  • Community Member
  • 0 replies
  • October 14, 2020

My daughter has managed to lock her phone How do we unlock it


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • October 15, 2020

Hi @Brummie60,

Oh no! When you say it has been locked, is the phone asking for a SIM PUK code or for the security code to actually access the phone?

Ryan