Skip to main content
Solved

phone number


Barkergary
New
 Contributor

My pin is [REDACTED] and I joined I’d Mobile from another company.

i supplied my PAC code to keep my old number but when I phone people a new number appears.

my id mobile account shows my old number which is correct.

previous what’s app groups I was in are no longer able to send messages to them also

Best answer by andewhite

Have you tried a NETWORK RESET, @Barkergary

Your handset user guide should explain how to do this. 

View original
This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 12462 replies
  • Answer
  • January 10, 2024

Have you tried a NETWORK RESET, @Barkergary

Your handset user guide should explain how to do this. 


Barkergary
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • January 10, 2024

Thanks andewhite I will have a look and see how you do that


Barkergary
New
 Contributor
  • Author
  • New
 Contributor
  • 2 replies
  • January 10, 2024

I have just done this and have found out that if I phone or text someone my old number is used, however if I use what’s app it shows as the new mobile number?


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8484 replies
  • January 12, 2024

Hi @Barkergary 

 

It sounds like you may have logged into/registered to WhatsApp with the number we gave, you may need to log out and log in with the desired number.

 

Thanks for the help here @andewhite.

 

Tom