phone number

I think it’s take time up to 2 hours. I did like u and it works after 2 hours. 

@Charlotte Carey were you on a different provider for your old SIM? Or was it a replacement SIM, if it was the latter can take a couple hours as advised by @Abdus Samad.

Thanks.

It’s been since 12pm and still not updated it just says this!

It was my number from old sim from EE and changed to ID eSIM 

Thanks @Charlotte Carey - this is quite a common issue with Apple’s iMessage services, frustrating I experienced the same before on Vodafone and iD Mobile. This guide:

• How do I fix Calls, iMessage or FaceTime issues on my iPhone? F.A.Q.

Should get you back on track. Please make sure to follow the timings carefully. As you’re using an eSIM when you get to Step 4 you’ll need to do the following:

1. Go to "Settings"

2. Select "Mobile Services”

3. Select the eSIM you wish to disable/turn off

4. Toggle "Turn On This Line" to "OFF"

Thanks. 

I have tried this but doesn’t seem to work, is there anything else I can do? Delete the eSIM and re add it? 

Here it still says my ID number but now I have transferred my EE number across

@Charlotte Carey - Have you done all the other steps up to and after this point? Thanks.

Yes and now my iMessage won’t even work

@Charlotte Carey - Have you followed the steps in order? You need to wait 30 minutes with your eSIM switched off before attempting to reactivate iMessage. Thanks.

1. Open ‘Settings’.

2. Tap ‘Apps’.

3. Tap ‘Phone’.

4. Tap ‘My Number’.

5. Enter your mobile number, using +44 instead of the first 0.

6. Tap ‘Save’.

I’d also suggest checking your Mobile Number is saved correctly in your iPhone. Thanks.

Right okay let me try again, will you still be able to contact me in 30mins if it doesn’t work?

And I’ve already tried that it won’t let me save it 

I won’t no, our Live Chat team are until 8pm.

https://www.idmobile.co.uk/live-chat

Or I’m back tomorrow at 9am. Your best option is to follow the Troubleshooting Steps I linked above in order to resolve your issue with iMessage. Thanks.

Perfect if it doesn’t work I will message tomorrow my eSIM is off and just on wifi

@Charlotte Carey -

Let me know how you get on. Thanks.

Hiya my number is still not working! This is now very frustrating I have tried to contact apple support and they have said it’s down to my provider. Please can someone help me, my number still says activation unsuccessful! 

Apple support said to me that I need to check with you guys that 

International messages are working for my number

 Active for iMessage and FaceTime - set up to have iMessage and FaceTime for my number 

please contact me back as I need this working ASAP it’s been 48 hours or so now!

It’s still not working! Apple support said to me that I need to check with you guys that 

International messages are working for my number

 Active for iMessage and FaceTime - set up to have iMessage and FaceTime for my number 

please contact me back as I need this working ASAP it’s been 48 hours or so now!

@Charlotte Carey -

Check ‘International’ is enabled in your iD Mobile app:

• How do I enable or disable Adult Content and other services? F.A.Q.

If it’s on, don’t toggle it on and off again.

I’d suggest  a replacement eSIM. Contact Live Chat and type ‘Speak to someone’ and ask for replacement eSIM. https://www.idmobile.co.uk/live-chat

Once you receive your replacement eSIM, delete your current eSIM:

1. Open Settings.
2. Tap ‘Mobile Service’.
3. Tap ‘Delete eSIM’.
4. Tap ‘Delete eSIM’.

Restart your iPhone, then activate the new eSIM QR Code you’d been sent by email.

Thanks.