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Phone number hasn't ported, no chat available

  • March 13, 2024
  • 1 reply
  • 93 views

Sarah Ann Murphy
Community Member

My phone number was due to port yesterday and it is still hasn’t as of this morning. I’ve had no communication from iD with any updates on the process or causes for delay, and the live chat option on their site is never available for me to speak to someone. Not a great start iD 😬

 

If someone could advise or if @iD Mobile could make contact with me please, that would be great

This topic has been closed for replies.

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 17, 2024

Hi @Sarah Ann Murphy,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash