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Question

phone number isnt working

  • October 11, 2023
  • 1 reply
  • 73 views

I’ve spoken to the robot assistant and finally got through to an actual person to help me with this situation. I’ve done all the reset and stuff. 
However, that didn’t work, so you was going to send me a new Sim. It  hasn’t arrived ( that was last month). I’ve been trying to get back in contact but hasn’t worked. 

i’m really struggling with this problem because anyone that phones my number is directed that it’s unavailable. This whole time I am receiving nothing and it’s been nearly 2 months.

I just want a new sim with my number working. 

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 16, 2023

Hi @Amilia28,

Welcome to the Community!

We are sorry to hear this and we can certainly help you out.

You can either collect a SIM for free from your local Curry’s store or we can get one sent out in the post.

Please let us know if you would like one sending out and we can PM you.

 

Kash