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Question

phone number transfer

  • September 26, 2023
  • 3 replies
  • 67 views

I’ve had a message from ID mobile saying my old number has been transferred over and to restart my device. I have done this. It works on normal text but on iMessage it shows as the number ID mobile allocated rather than my old number.

how do I resolve this? 

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

Hi @Conmoe99,

Welcome to the Community!

Please can you try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

 

Kash


  • New
 Contributor
  • 1 reply
  • September 29, 2023

Thank you, I reached out to them on FB and it took a few tries but I’ve got it sorted now 😊


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 2, 2023

Hi @jills0508,

Glad to hear that this is resolved.

If you require further assistance in the future, please get back to us.

 

Kash