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Question

Phone received but SIM card not received

S
Community Member

Hi,

I received my iphone today but did not receive the id mobile sim so I cannot set up my number. Was the sim card meant to be sent out with the phone? If so, I have not received it. Please help. 

 

Thank you. 

Samreen 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12408 replies
  • August 29, 2023

Did you purchase the iPhone SIM free, or did you select a plan with a monthly set of allowances with the handset, @Samreen Razaq? 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • August 30, 2023

Hi @Samreen Razaq 

 

Sorry to hear this, have you purchased a pay monthly plan or a SIM free device?

 

Tom

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