Skip to main content
Solved

Phone stopped working


Helen999
Community Member

Trying to get help from iD mobile is incredibly frustrating. Live chat not working.

My phone has stopped working and I need to know what my options are. 

Best answer by JoeKing

Is the phone still under warranty? Are you near the end of your phone contract?

From within the Live Chat type in the message box "Talk to a person" . Try this between 8am to 8pm Mon to Fri I think the times are. 

View original
This topic has been closed for replies.

2 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+9
  • Silver Contributor
  • 380 replies
  • Answer
  • March 17, 2024

Is the phone still under warranty? Are you near the end of your phone contract?

From within the Live Chat type in the message box "Talk to a person" . Try this between 8am to 8pm Mon to Fri I think the times are. 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • March 19, 2024

Hi @Helen999,

Welcome to the Community!

I’m very sorry to hear that. 

Please let us know if you had any issues contacting Live Chat and we can PM you.


Kash