Plan Changes

Hello @RichardC,

I’d be inclined towards being patient.

The app and iD My Account online aren’t always in-sync and up-to-date with the iD billing systems.

If you’re concerned, use Live Chat between 9am - 8pm weekdays or 9am - 6pm weekends to speak with someone in customer service. If you connect in these time-periods and type “talk to a person”, you’ll get an iD agent and avoid the 24/7 bot.

Good luck.

Hi @RichardC,

Has this since updated?

This usually takes up to 24-hours if it’s just a plan change.

For upgrades, it’s when the new order is sent out which is when you’ll see the new plan.

Give us a shout if you still need help.

This screenshot taken a minute ago from the available plans shows the plan I'm currently on (£7/m) and the one I selected below (£6/m).

I chose this one as it has slightly more data with rollover for a lower monthly cost.

Richard

Hi @RichardC,

Has this updated in the app yet?

If not let us know and we can send you a PM.

Kash

No there's no change in the app.

@RichardC,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash