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Plan upgrade - how long duration?


Andy Smith
Community Member

How long does an upgrade take?

I'm already an existing pay monthly (30 day) customer but yesterday I upgraded my plan to a 12 month one, same cost per month but more data.

Apparently I'm being sent a new SIM despite already having one and it even said that it isn't required 🤷‍♂️

I thought it would've been an almost instant process given everything above.

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12413 replies
  • November 9, 2023

Assuming you purchased an upgrade to your plan, and not a new contract, you should see your upgrade in your iD online account @Andy Smith

If you can’t see the upgrade in your iD online account, then perhaps something’s wrong.

 

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Andy Smith,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please get back in touch.

 

Kash