I desperately need help. I am travelling and lost my SIM card. I therefore cannot log into the app as it requires text authentication which I can’t do. I have tried countless times to find the ‘live chat’, however any link provided just takes me to a webpage listing products/offers.
I really need to either cancel my sim contract or see if an eSIM option is possible with ID mobile. This is urgent.
please someone help me
+26Have you tried sending a PM via one of the iD Mobile social media channels,
You can also get a replacement SIM from any Currys store.
🤞
Thank you for replying. I can’t go to a curry’s store I’m in Thailand. I don’t have fb or twitter, but could potentially make an account just to contact ID mobile…if this is the only solution 😓
+26Try https://idmobile.co.uk/live-chat,
To speak with an iD adviser via iD Live Chat, just tell the 24/7 chatbot you’d like to “talk to a person”.
The advisers work until 8pm (UK time) on weekdays.
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
