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please help? massive technophobe!!

Larnè Driscoll
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 Contributor

I have just switched from EE to ID mobile, I still have £16 payg credit on my EE sim card, will that be transferred when my phone number switches? Any help would be massively appreciated!! 😵‍💫

Best answer by andewhite

This forum article should help, @Larnè Driscoll. 

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4 replies

andewhite
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  • andewhite
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  • 12550 replies
  • Answer
  • June 10, 2024

This forum article should help, @Larnè Driscoll. 

Forum member (non-iD).
Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 5587 replies
  • June 21, 2024

Hey there @Larnè Driscoll, welcome to Community!

 

I hope that @andewhite assistance was able to help you. If not, please do let us know and we’ll discuss further.

 

Thank you,

Tyler

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M
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  • Monkeyboy
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  • 3 replies
  • June 21, 2024

Unfortunately not! You will lose the £16 Paygo.

However, you could delay switching over to ID and continue with your EE SIM until you use up the £16 credit with them. Then you could switch your number over. That's what I did when I was on Tesco Paygo. 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8584 replies
  • July 5, 2024

Hi @Larnè Driscoll 

 

As @Monkeyboy suggests, PAYG credit would not transfer from provider to provider.

 

Tom

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