I have to say that the last week has tested my willingness to actually exist on this planet for a moment longer. How can such a simple task be so annoyingly frustrating.
Originally wanted to change my contract after my two year period ended to a £6 monthly sim. Easy you might think but try doing it online. Upgrading to a new contract, easy - downgrading, absolutely IMPOSSIBLE.
The only way I could work out how to do it was to cancel my old contract and then order another sim and start again. My problems started straight away when the sim never arrived; so began my challenge of actually trying to engage with ID . At this stage I hadn’t tried to cancel my original contract as I wanted the replacement sim as insurance against being without a phone entirely.
I must have spent hours on the website trying to find out what to do when the sim never arrived. Plenty information and links that take you around in circles, autobots that send you links that take you around in circles, automated helplines that take you around in circles and live chat greyed out for 90% of the time.
By some miracle I got through on the phone to someone that appeared as if he could help. Within an hour my existing plan had been changed to a £6 monthly sim on my existing number and the sim that never arrived had been cancelled. Brilliant I thought! 24hrs later I had no service, completely cut off in my prime.
Unable to resolve being disconnected, I gave up and decided to cancel my plan and move to another network. Tried to cancel my plan using the app but you are sent to a page that doesn’t exist, same as the website. All the information to cancel a plan is there on the website but if the customer (me) can’t actually follow through and complete the process then what is the point. Livechat is now greyed out once again, I can’t contact anyone on the phone, there is no email address and the website can’t handle a standard request. What am I meant to do.
I’ve had to reluctantly accept that I will be paying for my ID plan for the rest of my life having already been cut off from their network.
HELP ME PLEASE
