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Poor connectivity recently in multiple areas

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What's going on with iD?? 

7 months ago I switched to iD as i was told they were great. Now I'm finding the network frequently slow, Unresponsive in several areas. Lincolnshire, Nottinghamshire & Derbyshire. 

I'm beginning to wish I'd stayed with ee as their coverage was better. I only changed because ee are too expensive 

Best answer by Mohammed

Hey @petecbrdude,

We use Three UK’s network for coverage.

Three UK are in the process of disabling their 3G masts so it could see some reduction in 3G coverage, but improving their 4G and 5G coverage accross the UK.

What’s the full postcodes of the areas so I can take a look?

Mohammed

 

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Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • May 24, 2023

Hey @petecbrdude,

We use Three UK’s network for coverage.

Three UK are in the process of disabling their 3G masts so it could see some reduction in 3G coverage, but improving their 4G and 5G coverage accross the UK.

What’s the full postcodes of the areas so I can take a look?

Mohammed

 

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  • petecbrdude
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  • 13 replies
  • May 24, 2023

Hi Mohammed, the locations are:

NG17 4EG  DE55 4QX

LN8 3QT   PE25 2UG  PE253JD

Thanks. petecbrdude 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • May 26, 2023

Hi @petecbrdude 

 

NG17 4EG, DE55 4QX, PE25 2UG, PE253J have a good 4G signal and no reported outages. What issues are you having in these locations?

 

LN8 3QT has a good 4G signal however has a reported outage that Three UK’s engineers are working on. How long have you had issues here?

 

Tom

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  • petecbrdude
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  • May 26, 2023

@Tom 

NG17 frequently as that's my home area. De55 frequently as that's my work address. 

The others were experienced on Sunday on a day outing. 

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • May 29, 2023

Hey @petecbrdude,

Have you had a replacement SIM tested yet?

It’s possible the SIM could be faulty as we’re not seeing any mast issues at the NG17 or DE55 postcodes.

Mohammed

 

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  • petecbrdude
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  • May 29, 2023

Hi @Mohammed no I've not had the sim tested. 

Cheers petecbrdude 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • May 30, 2023

Hi @petecbrdude,

We can get a new SIM out via PM or you can collect one from your local Curry’s store.

Please let us know and we can assist you further.

 

Kash

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    petecbrdude
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  • petecbrdude
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  • May 30, 2023

Hi @Kash 

The sim was new when I took this contract on about 7 months ago. Surely it should be ok, never had sim trouble before. 

Kindest regards Pete 

 

Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • May 30, 2023

Hello @petecbrdude,

SIM cards whilst may be fine can develop faults and not enitrely out of the question. It is one of the steps we do require to test when troubleshooting.

Please let us know how you wish to proceed so we can send a PM if required.

Mohammed

 

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