Just signed up with ID last week but cannot get a phone signal (data seems ok). Live in Didcot, OX116AR, so not rural. I used eSIM and now have a primary and personal number….wondering if there’s an issue here?
Solved
Poor phone signal
Best answer by Kash
Hi
Welcome to the Community!
There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.
We’re always working to improve our network and aim to provide the best experience possible.
How long has the issue been ongoing?
Kash
This topic has been closed for comments
Thank you soo much for contacting us !
Sorry to hear that kindly confirm me your
number and email address that is register
with your account.
Our team will be contact you .
Thanks ID Support !
+24Hi
Welcome to the Community!
There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.
We’re always working to improve our network and aim to provide the best experience possible.
How long has the issue been ongoing?
Kash
I started contract on 14/01, so 1 week. But it’s very poor all the time. As I said, I wonder if it’s a phone settings issue?
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