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Question

poor reception and no data connection


Really bad signal and very poor reception from my phone, signal only shows 1 bar. Reset phone and still the same? Any help please

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10 replies

andewhite
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Contributor
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  • Platinum 
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  • 12344 replies
  • December 5, 2023

Is the issue in one location, or everywhere you’ve been trying to use your iD SIM @Melevo100?

 


  • Author
  • Active Contributor
  • 5 replies
  • December 6, 2023

It's where ever I go .


andewhite
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  • December 6, 2023

Do you get the same behaviour when using the iD SIM card in a different handset?

If yes, you could have a damaged / faulty SIM card @Melevo100.

Is your handset approved for use on the iD network?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • December 8, 2023

Hi @Melevo100 

 

What device are you using the iD Mobile SIM card with these issues?

 

Have you tried a different device?

 

Please could you let us know the postcode(s) where you’ve had these issues?

 

Tom


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  • 5 replies
  • December 11, 2023

Dh4. Ts1 dh1 . Its mainly Internet connection I lose. I'm currently sat at dl1 postcode and no Internet connection 


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  • 5 replies
  • December 11, 2023

It's a Samsung s23. New device as of 3 weeks ago


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  • 5 replies
  • December 11, 2023

Well after nearly an hour on the chat I've been told it's a sim issue, it's only 3 weeks old. Let's see when new one arrives?!?!?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • December 12, 2023

Hi @Melevo100 

 

Have you tried a different device?

 

Please could you provide the full postcode(s) so we can take a look.

 

Hopefully a new SIM card is the fix here.

 

Tom


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  • 5 replies
  • December 12, 2023

I don't have another device and it's dh46ae 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @Melevo100,

We can’t see any issues in the area or any work being carried out in your area.

If you are able to test the SIM or alternatively you can collect a replacement SIM from your local Curry’s store to test.

 

Kash