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Question

poor signal

  • September 23, 2023
  • 3 replies
  • 25 views

Terfel Jones
New
 Contributor

I have moved over from Smarty same carrier but the signal is very poor on a new samsungs23 same message on 3 signal say they are working on the mast for over a week now 

 

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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • September 26, 2023

Hi @Terfel Jones 

 

I’m sorry to hear this, we rely on Three UK for our signal, this shouldn’t change between multiple provides who rely on the same signal. Have you tried the SIM card in another device?

 

Please could you let us know the postcode where you’re having issues?

 

Tom


Terfel Jones
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 26, 2023

Postcode Ll595lr yes tried 2 handsets still poor signals 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 29, 2023

@Terfel Jones,

We’re fixing an issue with our network in this area. Sorry for any disruptions this may cause. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual. We’re working as quickly as we can to provide you with a stronger network in your area. Status updates will be posted here. Last updated on 09:15 am 29 September 2023.

 

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

 

Kash