I requested to keep my old number and today is switch day. Now my old number has been cut off and the new ID mobile wors instead. Can this be reversed? I want my old number, as requested.
This topic has been closed for replies.
Thank you. I have since done a live chat and they confirmed it is in progress and is scheduled to complete at 6pm. However I have now lost service on the number I want to keep, which is a bit of a pain because usually it all happens at the same time.
+26Sounds like you’ve be lucky in the past
I’ve often switched service providers and ported my mobile number, but it has never happened immediately.
I’ve always had a time-period without service after my old provider’s SIM became inactive, and before the number I wanted to keep started working with my new provider’s SIM.
When I transfered my number to iD Mobile, I had no service for about 5-hours and the transfer was completed at around 3pm.
Really? That's interesting. I've never had a delay like that. I've actually just finished a couple in recent weeks as well, for the kids and again I never had a period without service. Good to know though, because that's why I thought there was an issue. I was panicking I had lost the number. It's for my son (17), you can imagine the drama if I told him his number had been lost 😂
+26Dee alex24 wrote:
Really? That's interesting. I've never had a delay like that. I've actually just finished a couple in recent weeks as well, for the kids and again I never had a period without service. Good to know though, because that's why I thought there was an issue. I was panicking I had lost the number. It's for my son (17), you can imagine the drama if I told him his number had been lost 😂
Yeah
🍀
Same happened to me where the old number has gone dead and not transferred. First time I have done this process and assumed it would be a slick process but it is clearly not.
Has yours now transferred over? Mine still hasn't this morning, even after I was told on the live chat, it would be 6pm last night.
Hi. No it hasn't sadly. I was told 6pm last night now told to wait another 48 hours and chase them up then. Not filled with confidence by this at all.
My port request was to be completed yesterday. Old no and service has been disconnected by previous supplier yet number has not transfered to iD
Looks like we are all in the same boat. Hopefully we will get some answers from iD about what has gone wrong.
It's a bit odd. I've never had a port switch where I've been disconnected without service for a period of time. Its always just happened at the same time. I ported my own number from Lebara to ID last week and it was smooth sailing. This one is for my son, and he is not amused 😬
Yep I am pretty grumpy about it too since am expecting calls from recruiters. The fact this has happened to 3 people suggests the issue lies with ID mobile.
Just been informed to wait 48hrs while technical look into it. not a happy bunny
Shocking and disgusting. Apparently it was a 'problem with the exchange files'.
I was told the same and the window for me to chase them again after their 48 hours has expired opens after 6pm Thursday. Will keep everyone posted.
I have the same issue. Number ported out from old provider a couple of hours ago and not yet activated with idmobile.
Whoop whoop it’s sorted
+24Hi
I’m sorry to hear that there was a delay but it’s good to hear that it is resolved.
Kash
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.