I was prevented from calling a number today because it was apparently a premium rate number. The message said I could increase my price cap if I wanted to call it. The issue is, is that I know for sure it was not premium rate as I checked it against the Government website on premium rate codes. This is not the first time this has happened. Why are ID Mobile telling me I can’t ring numbers because they are premium rate when they are not?
premium rate numbers
Best answer by Tom
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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