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Damien Nelson
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I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.

Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.

£0.00

Payment due on 1st March 2023

 

For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it.

 

Please help me sort out the problems.
 

Best answer by Damien Nelson

OK, so I created a new email address just for the purpose of being able to register with ID Mobile.

logging in was then a breeze and all is working fine.

 

Many thanks 🤩 

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    4 replies

    WelshPaul
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    • WelshPaul
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    • 3053 replies
    • March 13, 2024

    You need to register for a new online account to manage your new plan. You cannot use an old account or re-use any email addresses previously used to create old online accounts.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Damien Nelson
    1 person likes this
    • Damien Nelson
      Damien Nelson
    Damien Nelson
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    • Damien Nelson
    • Author
    • New
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    • 2 replies
    • March 13, 2024

    Thank you Welshpaul but surely I don’t have to create a new email address just because of ID Mobile?

     

    Damien Nelson
    New
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    • Damien Nelson
    • Author
    • New
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    • 2 replies
    • Answer
    • March 14, 2024

    OK, so I created a new email address just for the purpose of being able to register with ID Mobile.

    logging in was then a breeze and all is working fine.

     

    Many thanks 🤩 

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • March 18, 2024

    Hi @Damien Nelson,

    Welcome to the Community!

    It looks like @WelshPaul has helped you out with this one.

    Please get back to us if you require further assistance.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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