private number on all of my incoming calls

I have exactly the same issue, changed phone and issue remain, so its not a phone problem. Every call is  shown as Private number, no matter the type or origin (landline call, mobile, even international numbers).

Maybe I should get a new sim then?

Hello @r.scholes74,

CLI (calling line identity) is on by default for UK mobile networks; the caller can choose to hide their line identity (number) using #31# as a prefix when calling, but it seems unlikely everyone calling you is doing this.

Unless you’ve got an app on your phone doing this, your SIM might not be properly registered on iD’s mobile network.

It might be worth asking for a replacement SIM, but you might need to request this via iD customer services using Live Chat or the iD social media channels.

For iD Live Chat visit following page:

https://www.idmobile.co.uk/live-chat

You might need your customer service PIN, and also tell the chat bot “talk to a person”. Customer service personnel answer from 9am to 6pm at weekends and on bank holidays.

Good luck!

This is also happening to me, any ideas how to fix it???

Hi @Fanta,

Have you tried your SIM in a different handset to see if that makes a difference?

It may also be worth removing the SIM and leaving the handset off for a few minutes before inserting the SIM and restarting.

Kash

Yea and I'm still having the same problem 

Hello @Fanta, 

What’s make and model is your smartphone?

^AW