Skip to main content
Solved

Problem setting up new account after old account was closed


OB1
Community Member
  • Community Member

For context, I spend the majority of the year outside the country. I set up an account last year, monthly contract for 3 months, then cancelled the contract.

I’m back again this year and have started a new monthly contract. However, I cannot log into my old account or register a new one with the same email address. I get the following messages:

How can I get an account with the same email address? I can’t set up a new email address each year just to register a new id mobile account

 

cheers in advance for any help.

Best answer by Kash

Hi @OB1,

Welcome to the Community!

Unfortunately you can’t reuse an email address that has been used in the past.

You’ll need to register an account with a new email address.

 

Kash

View original
This topic has been closed for replies.

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+24
  • Platinum 
Contributor
  • 2975 replies
  • March 17, 2024
OB1 wrote:

How can I get an account with the same email address?

You can’t. Annoying I know!


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • March 19, 2024

Hi @OB1,

Welcome to the Community!

Unfortunately you can’t reuse an email address that has been used in the past.

You’ll need to register an account with a new email address.

 

Kash