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Problem with eSIM

  • September 9, 2024
  • 1 reply
  • 30 views
W
Community Member

I have pre ordered a Google Pixel 9 Pro and chose to have an eSIM. I have been sent the eSIM but my current phone is not compatible and I've not had, and don't know when I'll be getting my new phone....

Best answer by Tom B

Hi @WilkoUK 

 

Is your previous physical SIM no longer working?

 

It may be best to grab a replacement SIM card from Currys and activate it here.

 

Tom

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    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • Answer
    • September 11, 2024

    Hi @WilkoUK 

     

    Is your previous physical SIM no longer working?

     

    It may be best to grab a replacement SIM card from Currys and activate it here.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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