I placed an order via the ID app for my upgrade. Then got an email stating that there was an issue with the order and someone would contact me. No contact been made and I am unable to contact them due to COVID lockdown. Any advice on where To go from here?
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Hello
I’m sorry to hear that.
Have you since received any contact? We’d expect someone to contact you in 72-hours failing this.
Let us know if you still haven’t had any contact and we’ll see what can be done.
Mohammed
Mohammed wrote:
Hello
I’m sorry to hear that.
Have you since received any contact? We’d expect someone to contact you in 72-hours failing this.
Let us know if you still haven’t had any contact and we’ll see what can be done.
Mohammed
Thank you for your reply. After going through several telephone numbers and people on live chat - which including repeating the security form, I was passed to an amazing call handler who got it all sorted for me. Many thanks
I have same problem get to payment section it completes then says there was a problem I checked my bank and 1p came out for every attempt
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