Skip to main content
Question

Problem with my upgrade order and I've not received any contact


I placed an order via the ID app for my upgrade. Then got an email stating that there was an issue with the order and someone would contact me. No contact been made and I am unable to contact them due to COVID lockdown. Any advice on where To go from here?

This topic has been closed for replies.

5 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 9, 2020

Hello @Paulineg,

I’m sorry to hear that.

 

Have you since received any contact? We’d expect someone to contact you in 72-hours failing this. 

Let us know if you still haven’t had any contact and we’ll see what can be done.

 

Mohammed


  • Author
  • Community Member
  • 0 replies
  • June 9, 2020
Mohammed wrote:

Hello @Paulineg,

I’m sorry to hear that.

 

Have you since received any contact? We’d expect someone to contact you in 72-hours failing this. 

Let us know if you still haven’t had any contact and we’ll see what can be done.

 

Mohammed

Thank you for your reply. After going through several telephone numbers and people on live chat - which including repeating the security form, I was passed to an amazing call handler who got it all sorted for me. Many thanks


  • iD Mobile Employee
  • 1428 replies
  • June 12, 2020

Hi @Paulineg 

Glad to hear, thanks for letting us know.

Pearl


Andrewarc11
New
 Contributor
  • New
 Contributor
  • 4 replies
  • August 23, 2020

I have same problem get to payment section it completes then says there was a problem I checked my bank and 1p came out for every attempt 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 24, 2020

Hello @Andrewarc11, I’ve replied to your other post, please check this.

 

Mohammed