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Problem with PAC code

M
New
 Contributor
  • Mohkha
  • New
 Contributor
  • 1 reply

I have searched the community but none of the proposed methods have worked. 
 

I am trying to switch from Vodafone but I am getting the following error:

“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. 

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.”

 

I have tried entering my surname as capitals and my transaction number begins with a 4.

 

any help much appreciated.

 

thanks

 

 

This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12341 replies
  • December 11, 2023

You can also submit a PAC using their online iD Live Chat service, by speaking to a customer service agent. 

Chat at https://idmobile.co.uk/live-chat (via popup window in a browser). 

Unfortunately, the agents only work until 8pm on weekdays (6pm at weekends). 

Otherwise, you can leave iD support an out-of-hours private message with Facebook Messenger, or by X (Twitter) DM @Mohkha.

 

Forum member (non-iD).
M
New
 Contributor
  • Mohkha
  • Author
  • New
 Contributor
  • 1 reply
  • December 11, 2023

I tried the live chat but was waiting for over an hour and then got disconnected.

unfortunately I do not have Facebook or twitter.

Is there another way I can get some help?

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12341 replies
  • December 12, 2023
Mohkha wrote:

I tried the live chat but was waiting for over an hour and then got disconnected.

unfortunately I do not have Facebook or twitter.

Is there another way I can get some help?

Unfortunately not @Mohkha. 
iD Mobile are 100% online for help & support, and don’t have a telephone support helpline. 

 

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • December 13, 2023

Hi @Mohkha,

Welcome to the Community!

We did have some issues with porting but this has since been fixed.

Please let us know if you still require assistance and we can PM you.

 

Kash

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