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Question

Problem With Payment Verification

D
Active Contributor
just tried to make a sim only purchase but when I get to screen for ‘1p’ and card verification I can enter all card details in the boxes except for the final two boxes asking for the month and year of issue for card, these two boxes refuse to allow details to be entered. As a consequence my Visa/debit payment is refused, having attempted several times to enter details, which I know to be correct my payment is repeatedly refused.

I can see From a recent post other people have the same problem.

It appears there may be a technical problem with verification page. Can you please advise on the problem?

thank you

Martin
    This topic has been closed for replies.

    3 replies

    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • 7962 replies
    • August 6, 2018
    Hello @Dillythedip,

    Sorry to hear you're having issues checking out. There are a few others who have mentioned of this, however, we've not found the root cause of this as it may be due to incorrect card details etc.

    Is the card registered in your name?

    Do all the details match that of the order/billing details?

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    Active Contributor
    • Dillythedip
    • Author
    • Active Contributor
    • 6 replies
    • August 8, 2018
    Hi Mohammed

    problem now sorted but yes card was registered in my name. The problem does seem to lie at ID or further down the chain.

    Thanks
    Martin
    Kevin M
    iD Mobile Employee
    • Kevin M
    • iD Mobile Employee
    • 2535 replies
    • August 9, 2018
    Dillythedip wrote:
    Hi Mohammed

    problem now sorted but yes card was registered in my name. The problem does seem to lie at ID or further down the chain.

    Thanks
    Martin


    Howdy @Dillythedip, how was it you resolved the matter? Did you simply try again later, or did you maybe use a new browser or something?

    Kevin
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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