problem with txts and calls

Hi @Emma Whitfield ,

How long have you experienced this issue for?

You can check the coverage and if there are any issues in your area.

http://www.three.co.uk/support/network_and_coverage/network_support

Also could you try the SIM in a different handset and let us know if that makes a difference?

Kash

About two weeks. It's not coverage as I have been out and about, I have also been able to recieve txts at home before then. I know of two people who have been trying to contact me over txt and I haven't recieved anything. I also tried sending a txt and again nothing. 

@Emma Whitfield,

Can I ask which handset you are using?

If it’s an iPhone please try the below:

1)    Turn off iMessage (Settings > Messages)
2)    Restart your phone (by pressing and holding the on/off button)
3)    Tap Settings > Phone > My Number and confirm that it is correct. 
4)    If it is not correct, please enter the correct number
5)    Turn iMessage back to On (Settings > Messages)
6)    Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”. 

Kash