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Problem with verifaction

  • 14 December 2018
  • 3 replies
  • 136 views

Bond 007
Community Member
Tried to submit order several time but when I submit card details it comes up with a verifaction error. Is there a way if submitting, Ive notes other posts with the same issue?

Best answer by terrywebbs

Bond 007 wrote:
Hi just checked bank account and five debits of £0.01 but still unable to place order? Not really sure about trying to place any more orders

That would suggest to me they all went through, worth a live chat with customer service to sort out whether or not your orders have actually gone through.
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3 replies

terrywebbs
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  • 515 replies
  • December 14, 2018
Welcome to the ID Community,

Apologies if you are having issues with payments and or submitting card details, if you are using the app can you please try an internet browser instead and if you are using an internet browser please try using the app instead.

Please let us know how you get on.

Bond 007
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  • December 16, 2018
Hi just checked bank account and five debits of £0.01 but still unable to place order? Not really sure about trying to place any more orders

terrywebbs
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  • Helpful
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  • 515 replies
  • Answer
  • December 16, 2018
Bond 007 wrote:
Hi just checked bank account and five debits of £0.01 but still unable to place order? Not really sure about trying to place any more orders

That would suggest to me they all went through, worth a live chat with customer service to sort out whether or not your orders have actually gone through.