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Question

problems porting number from o2 to id


Anthony Leyshon
New
 Contributor

filling out the online form, entering all details including pac code from o2, getting a oops something went wrong message

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12438 replies
  • December 21, 2023

The online iD Live Chat team should be able to help process your PAC from O2 @Anthony Leyshon.

https://idmobile.co.uk/live-chat (via a popup window in your web browser)

The agents work until 8pm on weekdays.


Anthony Leyshon
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • December 21, 2023

no live chat pop up happening

 


andewhite
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  • Platinum 
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  • 12438 replies
  • December 21, 2023

Are you using a popup blocker or anti-malware package? 

You can also contact iD support by sending a private message with Facebook Messenger, or an X (formerly Twitter) DM. 

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • December 26, 2023

Hi @Anthony Leyshon 

 

I’m sorry to hear this, does the transaction number used begin with a 4?

 

Please let us know if you still need any support and we can get in touch.

 

Tom