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Question

problems porting number from o2 to id

Anthony Leyshon
New
 Contributor

filling out the online form, entering all details including pac code from o2, getting a oops something went wrong message

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    4 replies

    andewhite
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    • andewhite
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    • 12438 replies
    • December 21, 2023

    The online iD Live Chat team should be able to help process your PAC from O2 @Anthony Leyshon.

    https://idmobile.co.uk/live-chat (via a popup window in your web browser)

    The agents work until 8pm on weekdays.

    Forum member (non-iD).
    Anthony Leyshon
    New
 Contributor
    • Anthony Leyshon
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 Contributor
    • 1 reply
    • December 21, 2023

    no live chat pop up happening

     

    andewhite
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    • andewhite
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    • 12438 replies
    • December 21, 2023

    Are you using a popup blocker or anti-malware package? 

    You can also contact iD support by sending a private message with Facebook Messenger, or an X (formerly Twitter) DM. 

     

    Forum member (non-iD).
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 26, 2023

    Hi @Anthony Leyshon 

     

    I’m sorry to hear this, does the transaction number used begin with a 4?

     

    Please let us know if you still need any support and we can get in touch.

     

    Tom

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