Hi,
I have de-activated my ID SIM card when I went aborad (outside EU) to avoid roaming charges.
Once back in the UK I have tried to re-activate it but I have not been successfull.
I have a MOTO G32 phone.
When I go in the SIM Cards menu, I have SIM SLOt 1 - ID Mobile Inactive. I toggle the button to activate it but nothing changes.
In the Network settings, there is an entry that says “Mobile Network - Tap to activate ID mobile”. I tap it but nothing changes.
The strange thing is that:
- I put my wife’s ID mobile SIM into my phone and it all works well
- I put my ID mobile SIM into my wife’s phone and it all works well
If I put both SIMs in the phone, only my wife’s SIM appears as active
It is only when I put my SIM in my phone that it goes wrong.
I have reset the Mobile set up and the baseband settings.
I have not done a full factory reset because I am trying to avoid going through the whole reset and reload apps process.
Any help is appreciated.
Thank you