Skip to main content
Question

received 2 sim cards ,only ordered 1

  • September 12, 2023
  • 2 replies
  • 44 views
Diane Crabtree
Community Member

Hi they sent me 2 sim cards when I only ordered 1.

Now they have set 2 accounts up.

I've cancelled 1direct debit, but now they are putting me in the hands of the debt collectors. 

Cannot speak to anyone only automated chat.

Hope someone can help?. 

Thanks jeff.

 

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • 12462 replies
    • September 12, 2023

    Just try typing in “talk to a person” to avoid the automated chat-bot @Diane Crabtree, aka Jeff. 

    Otherwise contact iD on social media for assistance, using Facebook Messenger or X (Twitter) DM. 

    The agents work until 8pm on weekdays.

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • September 13, 2023

    Hi @Diane Crabtree,

    Welcome to the Community!

    If you ordered 2 by mistake we would charge you for both.

    Cancelling the direct debit wouldn’t cancel the contract and would result in a missed payment.

    If you haven’t managed to get in touch with somebody, please let us know and we can PM you here.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement